Return Policy

At Drain Exchange, we are committed to providing exceptional products and unparalleled customer service at the most affordable prices. If you happen to encounter any issues with our products, we urge you to get in touch with us right away so we can address and resolve it promptly.

If you receive a shipment from Drain Exchange that is incomplete or does not match the product description, be sure to contact us immediately. Drain Exchange takes pride in our commitment to customer satisfaction and will do our best to resolve the issue promptly. If you have listed an incorrect physical address, we will contact you to work on a solution to ensure successful delivery.

If you need to return a shipment for reasons outside the control of Drain Exchange, please note that we reserve the right to charge a restocking fee for the undamaged goods upon their return. Customers are eligible to initiate returns within 30 days of receiving an order. For any assistance with your return, don't hesitate to get in touch with our support team via email at support@drainexchange.com.

Thank you for your understanding; we greatly appreciate your business.